HOW CAN WE RESOLVE THE ISSUE OF BEING UNABLE TO UPLOAD SBCS INTO THE SPD FOR A GROUP, DUE TO FORMATTING ISSUES?

If the SBCs are saved as PDF’s you will be unable to upload them into the SPD, as it is typically a MS word doc. Also, it is advised to keep the SBC and SPD separate, ie in two different documents. If joining the two is necessary, the SBC must be prominently displayed in front of the document. Many clients have chosen to maintain the documents unattached as the SBCs are distributed with open enrollment materials.